SHG Studios
Come for the Games, Stay for the Community.
Come for the Games, Stay for the Community.
Last Updated: May 23, 2024
Welcome to the gaming world of SHG Studios, a division of Snakehead Games Inc. We aim to provide a fair, fun, and engaging experience for all players.
These rules are subject to change and staff interpretation at any time. Essentially, play nice and we’ll all have fun! But if you try to be a disruptive jerk you can expect to be quickly frozen or banned.
Violating any of these rules may result in penalties, including temporary or permanent bans from the game. SHG Studios reserves the right to enforce these rules and ensure a safe and enjoyable environment for all players.
We recognise that everyone has bad days. 1-day suspensions are often for the benefit of the player so that they get a time to cool off.
For any questions or to report issues, please contact our support team at support@shgstudios.com. Enjoy your gaming experience with SHG Studios!
Treat all players with respect. Harassment, bullying, or any form of abusive behavior will not be tolerated. Real life threats are an insta-ban. In-game threats are reviewed on a case-by-case basis.
Do not use cheats, hacks, or any unauthorized third-party software to gain an unfair advantage. This is an insta-ban.
Keep your account information secure. Do not share your login details with others.
Avoid posting or sharing inappropriate, offensive, or illegal content within the game. Do not swear.
This is a place for fun. We have had this rule in place since 2008. It works.
Report any bugs, exploits, or violations of these rules to our support team. If you can, please try to find out more about the trigger – the more information that we have, the more easily we can replicate it, then resolve it. You may even get a reward badge for a particularly tricky one!
You may not sell accounts nor in-game forms of virtual property for real-life funds. These are not owned by players. We supply a gaming service, not manage digital property.
We try HARD to ethically and diligently ensure people have fun, are safe and (if they support us) get what they’ve paid for. Occasionally 3rd parties have issues with payments. If you’ve got an issue – contact us and we’ll do our very best. Under no circumstances does purchasing make you immune to the rules and penalties listed herein.
This is a game. Please remember that when things don’t go your way – also remember it when things are great. We’re here to have fun – as a community. If you’re not having fun by all means take a time out, or leave. It’s just a game!
References to real-life personal situations or events, asking for personal information, or asking for contact information of any kind are strictly prohibited for safety reasons. You may share information about yourself if you wish, but we ask you exercise caution and common sense when doing so. You may NOT reveal real-life and/or private information about any other accounts or players without their explicit consent; this includes the moderators, CSRs, and administrators, as well as Snakehead Games, Inc.!
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